faq

Certified Alarms Billing & Invoice Questions

These are some common questions about billing asked by Certified Alarms customers.  If you don’t find your particular question listed here, contact Certified Alarms at 225-928-7867 and ask to speak with the Billing Department.

1 When is my bill due?

Your Certified Alarms bill is due on the 25th of the month.

2 Is there a late fee for paying my bill after the 25th of the month?

Yes, if you are paying your bill after the 25th of the month, please add a $5.00 late fee.

3 Is the bill I received for the current month of service?

Yes, bills are sent for the current month of service.

4 What day does my account auto-draft?

Please contact our Billing Department at 225-928-7867 to find the date of your auto-draft.

5 How do I update my billing address?

Please contact our Billing Department at 225-928-7867 to update your billing address.

6 How do I update my bank draft information?

Please fax, email or mail a voided check with from your new account. Our fax number is 225-664-4568.

7 I can’t find my invoice, what address do I send my payment to and what information should I include?

Please mail your payment the address below and make note of your account number on your check:

Certified Alarms
1113 Florida Blvd SE
Denham Springs, LA 70726

8 I recently sold my home. How do I cancel my service?

All cancellation requests must be received in writing. If you are moving please contact our Customer Care team Monday through Friday, 8am-5:00pm CST, at 225-928-7867 to discuss your contract status and cancellation process.

9 Does is cost to pay my bill online or over the phone?

No. Paying a bill online or over the phone is completely free.