Troubleshooting & Frequently Asked Questions

Below are questions to frequent asked questions systems and troubleshooting. You may also view videos of functions and features of our systems on our Videos Page at Additional troubleshooting information can be found in your system manual.



My code didn’t work, what should I do?

Take a deep breath and try your PIN code again. If this doesn’t work or you continue to have this problem, it could be that your keypad buttons (or a certain one) have worn out from repeated use. Solutions would be to replace the keyboard buttons or to change the code avoiding the same digits.



What is “Comm. Failure”or “FC”?

This indicates that a failure has occurred on the telephone communication portion of your system. Before you call us please note the following questions:

  • Are all your telephone lines working in the home?
  • Is your telephone company doing any work in the area?
  • Have you changed your telephone system?

Please know that ALL telephone systems are not the same, so please call if you are considering a change. Call for service if the issue has not been corrected.



What happens if I see LOW BATT on the keypad? How long do the batteries last?

Occasionally a battery in a wireless system needs to be changed. Battery life varies depending on the type of system you have. Your keypad panel will indicate LO BATT for approximately 20 days before the system stops functioning. You may purchase a new battery by visiting our local office and replace it immediately. If you have questions, please Click Here to contact Certified Service for assistance.The system battery in the alarm panel is a rechargeable type that charges automatically. The back-up battery in the control panel should be replaced at least every five (5) years. The batteries in wireless sensors are disposable; however, these batteries can last many months or even years and only rarely need replacing. You may notice that a wireless device in a high traffic area such as a hallway or entry may need battery replacement before one in a less used area. Your keypad will normally display a low battery warning when a battery needs replacing. Wireless transmitter (lithium) batteries typically last two to three years and can be purchased in almost any supermarket, hardware or drug store.

Click Here for a list of battery types for common alarm panels.



I cannot arm my alarm system because I cannot get a zone to close, even though no one is moving in front of a motion sensor and the doors are all secured. What do I do?

This happens sometimes when a motion or door contact malfunctions. You can still arm the system but you will have to bypass that problem zone. Please notify Certified Service at your earliest convenience to discuss the problem or Click Here to schedule a service visit.



How do I “BYPASS” a zone?

On most systems you can simply enter your user code then press “bypass”and then the zone number. This is useful if you want to leave a window or door open or temporarily exclude a zone from being armed. This will reset when the system is disarmed and must be re-entered each time you want to bypass a zone. Consult your system manual for specifics.



What does it mean when my keypad shows “NOT READY?”

This is the keypad’s way of telling you that there is a condition present affecting one or more of the security devices and the system is not ready to be turned on. It will require that you correct the condition before the keypad will allow you to arm or turn on the system. Common devices to check are the door/window contacts, which may mean that a window or door is still open. Or, a motion detector may be sensing some form of movement.



What does my keypad mean when it displays “NO AC” or “AC LOSS?”

The keypad will display “NO AC” when the system no longer has electrical current. You will need to check the outlet and the transformer to make sure that the outlet is working properly and that the transformer has not been disconnected. If the outlet and transformer are working correctly, please contact Certified Alarms Service Department to request a service call.



Why am I having false alarms from my motion detector?

There are many possible causes of false alarms from a motion detector including insects, rodents, pets, fireplaces, items hanging from ceilings, ceiling fans, open windows, fax machines or printers printing, dehumidifiers, balloons, blowing signs or drapes, or keeping the house at less than 55 degrees.



I am having trouble with one of my security devices and the appointment for the technician to come to my home isn’t until next week. Can I arm my system in the meantime?

Yes, you can bypass the zone in which the security device is found. It is generally as simple as entering your code, pressing the bypass key, and then the keys designating the zone you wish to bypass. The bypass light will come on, confirming that you have now bypassed the zone. You may now enter your security code to arm your system. Each control panel may be different, but will allow you to bypass a zone. If you aren’t sure and can’t find your Owner’s Manual, please contact Certified Service and we will walk you through the procedure.



My system doesn’t seem to be working properly. How do I get service?

Contact Certified Service by Clicking Here. In most cases, our licensed technicians are able to resolve system issues over the telephone. If not, we can schedule service with a Certified Service Technician.



I can’t find the manual for my system. Can you help me get another one?

You may download a copy of your system manual from this site on the Systems Manual page. If you are not able to do this or if you don’t find your specific system in the list, Click Here to contact Certified Alarms Service Department.



What if I accidentally set off my alarm?

You can cancel the audible alarm by entering your code properly within 60 seconds. This should clear your system and switch it to “READY” mode. You can then contact our Monitoring Station at 225-271-3436 and provide your passcode to cancel the response of the responding agency.



What if my telephone line has been cut?

If your telephone line has been cut by an intruder, or if a storm or natural disaster has disabled communications, your security system is still internally operational. The alarm will sound when sensors are triggered. However, emergency signals will not be transmitted to the Monitoring Station so police and fire authorities will not be notified by the operator. To ensure the integrity of your system, cellular backup can be added to provide an alternate path to the Monitoring Station. Give us a call at 225-928-7867 to learn about this type of signal transmission.



What’s the difference between a system password and pass-code?

The password is used to identify your authority as the alarm system owner or authorized user. You’ll need to give this word to the Monitoring Station when they call immediately after an alarm activation. The passcode is a numeric code used to control your alarm system via your keypad/s. Keypads are usually located at entry doors and other areas of your residence or business. Alarm systems can keep multiple different user codes so owners can track users entering or leaving. Both the password and the pass-code are designated by you.