
Troubleshooting & Frequently Asked Questions
Below are questions to frequent asked questions systems and troubleshooting. You may also view videos of functions and features of our systems on our Videos Page at www.certifiedalarms.com/videos. Additional troubleshooting information can be found in your system manual.
My code didn’t work, what should I do?
What is “Comm. Failure”or “FC”?
This indicates that a failure has occurred on the telephone communication portion of your system. Before you call us please note the following questions:
- Are all your telephone lines working in the home?
- Is your telephone company doing any work in the area?
- Have you changed your telephone system?
Please know that ALL telephone systems are not the same, so please call if you are considering a change. Call for service if the issue has not been corrected.
What happens if I see LOW BATT on the keypad? How long do the batteries last?
Occasionally a battery in a wireless system needs to be changed. Battery life varies depending on the type of system you have. Your keypad panel will indicate LO BATT for approximately 20 days before the system stops functioning. You may purchase a new battery by visiting our local office and replace it immediately. If you have questions, please Click Here to contact Certified Service for assistance.The system battery in the alarm panel is a rechargeable type that charges automatically. The back-up battery in the control panel should be replaced at least every five (5) years. The batteries in wireless sensors are disposable; however, these batteries can last many months or even years and only rarely need replacing. You may notice that a wireless device in a high traffic area such as a hallway or entry may need battery replacement before one in a less used area. Your keypad will normally display a low battery warning when a battery needs replacing. Wireless transmitter (lithium) batteries typically last two to three years and can be purchased in almost any supermarket, hardware or drug store.
Click Here for a list of battery types for common alarm panels.
I cannot arm my alarm system because I cannot get a zone to close, even though no one is moving in front of a motion sensor and the doors are all secured. What do I do?
This happens sometimes when a motion or door contact malfunctions. You can still arm the system but you will have to bypass that problem zone. Please notify Certified Service at your earliest convenience to discuss the problem or Click Here to schedule a service visit.
How do I “BYPASS” a zone?
What does it mean when my keypad shows “NOT READY?”
What does my keypad mean when it displays “NO AC” or “AC LOSS?”
Why am I having false alarms from my motion detector?
I am having trouble with one of my security devices and the appointment for the technician to come to my home isn’t until next week. Can I arm my system in the meantime?
My system doesn’t seem to be working properly. How do I get service?
I can’t find the manual for my system. Can you help me get another one?
What if I accidentally set off my alarm?
What if my telephone line has been cut?
What’s the difference between a system password and pass-code?